Privacy Policy

Welcome to LWorld ("we," "our," or "us"). We operate the website lworld.com.my (the "Site").

This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Site, and the choices you have associated with that data. We govern our data processing practices in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

• Personal Data: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
• Usage Data: We may also collect information on how the Site is accessed and used. This includes your computer's Internet Protocol address (IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, and the time spent on those pages.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information to enhance your user experience.

2. Use of Data

LWorld uses the collected data for various purposes:

• To provide and maintain our Site.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our Site when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Site.
• To monitor the usage of our Site.
• To detect, prevent, and address technical issues.
• To provide you with news, special offers, and general information about other goods, services, and events which we offer.

3. Consent and Data Retention

By providing your personal data to us, you consent to the processing of your personal data in accordance with this Privacy Policy. We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.

4. Disclosure of Data

We do not sell or rent your personal data to third parties. We may disclose your personal data in the good faith belief that such action is necessary to:

• Comply with a legal obligation or government request.
• Protect and defend the rights or property of LWorld.
• Prevent or investigate possible wrongdoing in connection with the Site.
• Protect the personal safety of users of the Site or the public.

5. Data Security

The security of your data is important to us. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights Under the PDPA (Malaysia)

As a user in Malaysia, you have specific rights regarding your personal data under the PDPA:

• Right of Access: You have the right to request access to the personal data we hold about you.
• Right of Correction: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Withdraw Consent: You have the right to withdraw your consent to our processing of your personal data at any time.

7. Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

9. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a data access or correction request, please contact us:

• By email: admin@lworld.com.my
• By visiting this page on our website: lworld.com.my/p/contact-us.html

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